Refund policy
100% Satisfaction Guarantee
We stand behind the quality of our products and want you to feel confident in your purchase. If you’re not completely satisfied, you can request a refund under our 100% Satisfaction Guarantee, subject to the conditions below.
Return Eligibility
To qualify for a refund:
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Contact our support team within 21 days of receiving your order to initiate your return.
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At least 80% of each product you wish to return must remain unused and be returned to us.
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Return products in their original packaging whenever possible.
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Contact us before sending your return so we can provide a prepaid return label and the correct return address.
We cover return shipping and do not charge restocking fees.
How to Return
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Email support@groobyshop.com with your order number in the subject line. Include the product you wish to return and a brief note explaining why you’re dissatisfied.
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Our support team will provide a prepaid return label, the return address, and instructions.
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Pack your return securely and drop it off with the carrier indicated on the label.
Refunds
Once we receive your return and verify that it meets the conditions above, we’ll process a full refund for the eligible returned product to your original payment method.
Please allow 5–10 business days after your refund is processed for it to appear in your account, depending on your bank or payment provider.
A Fair Guarantee for Everyone
Our guarantee gives you the opportunity to try our products while keeping the process fair. You may use up to 20% of a product to decide whether it meets your expectations; at least 80% must remain unused and be returned to qualify for a refund.
Contact Us
For questions about returns or refunds, email support@groobyshop.com.